FullStory security review: SOC 2, AI training & subprocessors

What FullStory publishes about its security, privacy and use of your data, with a link to the page each fact came from. Checked October 10, 2026.

Transparency score
65/100
SOC 2
Not mentioned
ISO 27001
Not mentioned
Trains AI on your data?
Not found
Subprocessors
8 listed
DPA
Not found

"Not found" means our reader didn't find it on the public pages it could read; the vendor may still publish it.

Does FullStory train AI on your data?

Our reader didn't find a statement about training AI models on customer data on the FullStory pages it could read. FullStory may publish one elsewhere, for example in a help center, AI terms or a trust portal. Ask the vendor in writing and check its DPA and AI terms.

Certifications FullStory claims

No security certifications were mentioned on the pages we could read. FullStory's trust page may load them with JavaScript.

A certification on a website is a claim. For anything sensitive, ask FullStory for the SOC 2 report or ISO certificate.

FullStory subprocessors

FullStory lists 8 subprocessors on fullstory.com/legal/subprocessor-list:

Security features mentioned

SSO / SAMLNot found
SCIM provisioningNot found
Multi-factor authenticationNot found
Encryption at restNot found
Encryption in transitNot found
Penetration testingNot found
Bug bounty / disclosure programNot found
Audit logsNot found
Data residencyNot found
security.txt contactmailto:psirt@fullstory.com

Key documents

Trust / security centerfullstory.com/privacy-resources
Privacy policyfullstory.com/privacy-resources
Subprocessor listfullstory.com/legal/subprocessor-list
Data processing agreement (DPA)Not found
AI policyNot found
TermsNot found
Status pagestatus.fullstory.com

How this score is worked out

CheckPointsResult
Security or trust page15Yes
Certifications listed20No
Privacy policy10Yes
Subprocessor list15Yes
DPA available10Yes
AI training policy stated15No
security.txt contact5Yes
Status page10Yes

The score measures how much of a standard security review our reader could answer from FullStory's public pages. It is not a rating of how secure FullStory is, and a "No" can mean the document exists where our reader couldn't see it.

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Source: FullStory's own public website (4 pages read on October 10, 2026). Stormap is not affiliated with FullStory. Facts are what the vendor publishes about itself; certifications are claims, not verified audit reports. Something wrong or out of date? Pages are re-checked every two weeks.