Aircall security review: SOC 2, AI training & subprocessors

What Aircall publishes about its security, privacy and use of your data, with a link to the page each fact came from. Checked October 10, 2026.

Transparency score
80/100
SOC 2
SOC 2 Type II
ISO 27001
Claimed
Trains AI on your data?
Not found
Subprocessors
27 listed

"Not found" means our reader didn't find it on the public pages it could read; the vendor may still publish it.

Does Aircall train AI on your data?

Our reader didn't find a statement about training AI models on customer data on the Aircall pages it could read. Aircall may publish one elsewhere, for example in a help center, AI terms or a trust portal. Ask the vendor in writing and check its DPA and AI terms.

Certifications Aircall claims

Certification or reportMentioned on
SOC 2 Type IIaircall.io
ISO/IEC 27001aircall.io/security
HIPAAaircall.io/dpa
PCI DSSaircall.io/security
FedRAMPaircall.io/security

Privacy laws and frameworks mentioned: GDPR, CCPA/CPRA, EU-U.S. Data Privacy Framework. These are laws the vendor says it follows, not certifications.

A certification on a website is a claim. For anything sensitive, ask Aircall for the SOC 2 report or ISO certificate.

Aircall subprocessors

Aircall lists 27 subprocessors on aircall.io/subprocessorlist:

Security features mentioned

SSO / SAMLMentioned
SCIM provisioningNot found
Multi-factor authenticationMentioned
Encryption at restMentioned
Encryption in transitMentioned
Penetration testingMentioned
Bug bounty / disclosure programMentioned
Audit logsNot found
Data residencyMentioned Australia, Ireland
security.txt contactNot found

Key documents

Trust / security centeraircall.io/security
Privacy policyaircall.io/privacy
Subprocessor listaircall.io/subprocessorlist
Data processing agreement (DPA)aircall.io/dpa
AI policyNot found
TermsNot found
Status pagestatus.aircall.io

How this score is worked out

CheckPointsResult
Security or trust page15Yes
Certifications listed20Yes
Privacy policy10Yes
Subprocessor list15Yes
DPA available10Yes
AI training policy stated15No
security.txt contact5No
Status page10Yes

The score measures how much of a standard security review our reader could answer from Aircall's public pages. It is not a rating of how secure Aircall is, and a "No" can mean the document exists where our reader couldn't see it.

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Source: Aircall's own public website (5 pages read on October 10, 2026). Stormap is not affiliated with Aircall. Facts are what the vendor publishes about itself; certifications are claims, not verified audit reports. Something wrong or out of date? Pages are re-checked every two weeks.