Zoom security review: SOC 2, AI training & subprocessors

What Zoom publishes about its security, privacy and use of your data, with a link to the page each fact came from. Checked October 10, 2026.

Transparency score
60/100
SOC 2
Not mentioned
ISO 27001
Not mentioned
Trains AI on your data?
Providers: no
Subprocessors
Not found
DPA
Not found

"Not found" means our reader didn't find it on the public pages it could read; the vendor may still publish it.

Does Zoom train AI on your data?

Says its AI providers may not train on your data

Zoom's own words (zoom.com/en/trust/terms):

Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom or third-party artificial intelligence models.
Other statements we found
Terms of Service Update Notes: Updates to Section 10 to clarify Zoom’s data usage practices, narrow the scope of Zoom’s licenses and clarify that Zoom does not use audio, video or chat Customer Content to train its artificial intelligence models.
zoom.com/en/trust/terms

Certifications Zoom claims

No security certifications were mentioned on the pages we could read. Zoom's trust page may load them with JavaScript.

A certification on a website is a claim. For anything sensitive, ask Zoom for the SOC 2 report or ISO certificate.

Zoom subprocessors

Our reader didn't find a subprocessor list on Zoom's public pages. It may be published somewhere we couldn't reach, such as a trust portal that needs JavaScript or a login. Ask Zoom for it if you need it.

Security features mentioned

SSO / SAMLNot found
SCIM provisioningNot found
Multi-factor authenticationNot found
Encryption at restNot found
Encryption in transitNot found
Penetration testingNot found
Bug bounty / disclosure programNot found
Audit logsNot found
Data residencyNot found
security.txt contactNot found

Key documents

Trust / security centerzoom.com/en/products/ai-assistant/resources/privacy-security
Privacy policyzoom.com/en/products/ai-assistant/resources/privacy-security
Subprocessor listNot found
Data processing agreement (DPA)Not found
AI policyNot found
Termszoom.com/en/trust/terms
Status pagezoomstatus.com

How this score is worked out

CheckPointsResult
Security or trust page15Yes
Certifications listed20No
Privacy policy10Yes
Subprocessor list15No
DPA available10Yes
AI training policy stated15Yes
security.txt contact5No
Status page10Yes

The score measures how much of a standard security review our reader could answer from Zoom's public pages. It is not a rating of how secure Zoom is, and a "No" can mean the document exists where our reader couldn't see it.

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Source: Zoom's own public website (2 pages read on October 10, 2026). Stormap is not affiliated with Zoom. Facts are what the vendor publishes about itself; certifications are claims, not verified audit reports. Something wrong or out of date? Pages are re-checked every two weeks.