What Help Scout publishes about its security, privacy and use of your data, with a link to the page each fact came from. Checked October 10, 2026.
"Not found" means our reader didn't find it on the public pages it could read; the vendor may still publish it.
Says it does not train AI on customer data
Help Scout's own words (helpscout.com/company/legal/ai-transparency):
No global retraining on your account data: We don’t take your data and push it back to OpenAI to aid in training of the global foundation model.
| Certification or report | Mentioned on |
|---|---|
| SOC 2 Type II | helpscout.com |
| HIPAA | helpscout.com |
Privacy laws and frameworks mentioned: GDPR, CCPA/CPRA, EU-U.S. Data Privacy Framework. These are laws the vendor says it follows, not certifications.
A certification on a website is a claim. For anything sensitive, ask Help Scout for the SOC 2 report or ISO certificate.
Help Scout lists 20 subprocessors on helpscout.com/company/legal/sub-processors:
| SSO / SAML | Mentioned |
| SCIM provisioning | Not found |
| Multi-factor authentication | Mentioned |
| Encryption at rest | Not found |
| Encryption in transit | Not found |
| Penetration testing | Mentioned |
| Bug bounty / disclosure program | Not found |
| Audit logs | Not found |
| Data residency | Not found |
| security.txt contact | Not found |
| Trust / security center | helpscout.com/company/legal/security |
| Privacy policy | helpscout.com/company/legal/privacy |
| Subprocessor list | helpscout.com/company/legal/sub-processors |
| Data processing agreement (DPA) | helpscout.com/company/legal/dpa |
| AI policy | helpscout.com/company/legal/ai-transparency |
| Terms | helpscout.com/company/legal/terms-of-service |
| Status page | status.helpscout.com |
| Check | Points | Result |
|---|---|---|
| Security or trust page | 15 | Yes |
| Certifications listed | 20 | Yes |
| Privacy policy | 10 | Yes |
| Subprocessor list | 15 | Yes |
| DPA available | 10 | Yes |
| AI training policy stated | 15 | Yes |
| security.txt contact | 5 | No |
| Status page | 10 | Yes |
The score measures how much of a standard security review our reader could answer from Help Scout's public pages. It is not a rating of how secure Help Scout is, and a "No" can mean the document exists where our reader couldn't see it.
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Source: Help Scout's own public website (7 pages read on October 10, 2026). Stormap is not affiliated with Help Scout. Facts are what the vendor publishes about itself; certifications are claims, not verified audit reports. Something wrong or out of date? Pages are re-checked every two weeks.