What Intercom publishes about its security, privacy and use of your data, with a link to the page each fact came from. Checked October 10, 2026.
"Not found" means our reader didn't find it on the public pages it could read; the vendor may still publish it.
Statements differ between pages
Intercom's own words (intercom.com/security):
Fin can use anonymized customer data for model fine-tuning, and you can opt out at any time, with data deleted within 30 days.
Vendors often have different rules for consumer or free plans and for business or enterprise plans. Check the terms for the plan you would use.
Third-party AI providers are contractually barred from training on your data, with zero retention once a response is generated.
intercom.com/security
Different pages say different things. This is often a split between business plans and free or consumer plans. Read each quote for the plan you would use.
| Certification or report | Mentioned on |
|---|---|
| SOC 2 Type II | intercom.com |
| ISO/IEC 27001 | intercom.com |
| ISO/IEC 27018 | intercom.com |
| ISO/IEC 27701 | intercom.com |
| ISO/IEC 42001 | intercom.com |
| HIPAA | intercom.com |
Privacy laws and frameworks mentioned: GDPR, CCPA/CPRA, EU-U.S. Data Privacy Framework. These are laws the vendor says it follows, not certifications.
A certification on a website is a claim. For anything sensitive, ask Intercom for the SOC 2 report or ISO certificate.
Intercom lists 13 subprocessors on intercom.com/legal/subprocessors-list:
| SSO / SAML | Mentioned |
| SCIM provisioning | Mentioned |
| Multi-factor authentication | Mentioned |
| Encryption at rest | Mentioned |
| Encryption in transit | Mentioned |
| Penetration testing | Mentioned |
| Bug bounty / disclosure program | Mentioned |
| Audit logs | Not found |
| Data residency | Mentioned EU, United States, US, Australia, Ireland |
| security.txt contact | https://bugcrowd.com/intercom |
| Trust / security center | intercom.com/security |
| Privacy policy | intercom.com/legal/privacy |
| Subprocessor list | intercom.com/legal/subprocessors-list |
| Data processing agreement (DPA) | intercom.com/legal/data-processing-agreement |
| AI policy | Not found |
| Terms | Not found |
| Status page | Not found |
| Check | Points | Result |
|---|---|---|
| Security or trust page | 15 | Yes |
| Certifications listed | 20 | Yes |
| Privacy policy | 10 | Yes |
| Subprocessor list | 15 | Yes |
| DPA available | 10 | Yes |
| AI training policy stated | 15 | Yes |
| security.txt contact | 5 | Yes |
| Status page | 10 | No |
The score measures how much of a standard security review our reader could answer from Intercom's public pages. It is not a rating of how secure Intercom is, and a "No" can mean the document exists where our reader couldn't see it.
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Source: Intercom's own public website (5 pages read on October 10, 2026). Stormap is not affiliated with Intercom. Facts are what the vendor publishes about itself; certifications are claims, not verified audit reports. Something wrong or out of date? Pages are re-checked every two weeks.