Salesforce security review: SOC 2, AI training & subprocessors

What Salesforce publishes about its security, privacy and use of your data, with a link to the page each fact came from. Checked October 10, 2026.

Transparency score
60/100
SOC 2
Not mentioned
ISO 27001
Not mentioned
Trains AI on your data?
See quote
Subprocessors
Not found
DPA
Not found

"Not found" means our reader didn't find it on the public pages it could read; the vendor may still publish it.

Does Salesforce train AI on your data?

Has a statement about using data to train or improve AI

Salesforce's own words (salesforce.com/company/ethical-and-humane-use/how-we-build-trusted-ai):

Zero data retention Prevents third-party model providers from storing or training on customer data.

Vendors often have different rules for consumer or free plans and for business or enterprise plans. Check the terms for the plan you would use.

Certifications Salesforce claims

No security certifications were mentioned on the pages we could read. Salesforce's trust page may load them with JavaScript.

Privacy laws and frameworks mentioned: GDPR, CCPA/CPRA, EU-U.S. Data Privacy Framework. These are laws the vendor says it follows, not certifications.

A certification on a website is a claim. For anything sensitive, ask Salesforce for the SOC 2 report or ISO certificate.

Salesforce subprocessors

Our reader didn't find a subprocessor list on Salesforce's public pages. It may be published somewhere we couldn't reach, such as a trust portal that needs JavaScript or a login. Ask Salesforce for it if you need it.

Security features mentioned

SSO / SAMLNot found
SCIM provisioningNot found
Multi-factor authenticationMentioned
Encryption at restNot found
Encryption in transitNot found
Penetration testingNot found
Bug bounty / disclosure programMentioned
Audit logsNot found
Data residencyMentioned EU, Switzerland
security.txt contactNot found

Key documents

Trust / security centersalesforce.com/platform/cloud-data-security
Privacy policysalesforce.com/company/legal/privacy
Subprocessor listNot found
Data processing agreement (DPA)Not found
AI policysalesforce.com/company/ethical-and-humane-use/how-we-build-trusted-ai
TermsNot found
Status pagestatus.salesforce.com/generalmessages/10001498

How this score is worked out

CheckPointsResult
Security or trust page15Yes
Certifications listed20No
Privacy policy10Yes
Subprocessor list15No
DPA available10Yes
AI training policy stated15Yes
security.txt contact5No
Status page10Yes

The score measures how much of a standard security review our reader could answer from Salesforce's public pages. It is not a rating of how secure Salesforce is, and a "No" can mean the document exists where our reader couldn't see it.

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Source: Salesforce's own public website (5 pages read on October 10, 2026). Stormap is not affiliated with Salesforce. Facts are what the vendor publishes about itself; certifications are claims, not verified audit reports. Something wrong or out of date? Pages are re-checked every two weeks.