What Zendesk publishes about its security, privacy and use of your data, with a link to the page each fact came from. Checked October 10, 2026.
"Not found" means our reader didn't find it on the public pages it could read; the vendor may still publish it.
Statements differ between pages
Zendesk's own words (zendesk.com/service/ai/ai-trust):
We use pre-trained models to ensure your customer data is protected from leakage and maintains the integrity of your brand.
Vendors often have different rules for consumer or free plans and for business or enterprise plans. Check the terms for the plan you would use.
These models are pre-trained and Zendesk customer data will never be used by the third-party LLM provider to train their model(s).
zendesk.com/trust-center
Different pages say different things. This is often a split between business plans and free or consumer plans. Read each quote for the plan you would use.
| Certification or report | Mentioned on |
|---|---|
| SOC 2 Type II | zendesk.com/trust-center |
| ISO/IEC 27001 | zendesk.com/trust-center |
| ISO/IEC 27017 | zendesk.com/trust-center |
| ISO/IEC 27018 | zendesk.com/trust-center |
| ISO/IEC 27701 | zendesk.com/trust-center |
| ISO/IEC 42001 | zendesk.com/trust-center |
| HIPAA | zendesk.com/trust-center |
| PCI DSS | zendesk.com/trust-center |
| FedRAMP | zendesk.com/trust-center |
| CSA STAR | zendesk.com/trust-center |
| Cyber Essentials | zendesk.com/trust-center |
Privacy laws and frameworks mentioned: GDPR, CCPA/CPRA, EU-U.S. Data Privacy Framework. These are laws the vendor says it follows, not certifications.
A certification on a website is a claim. For anything sensitive, ask Zendesk for the SOC 2 report or ISO certificate.
Zendesk lists 62 subprocessors on support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy (first 50 shown):
| SSO / SAML | Mentioned |
| SCIM provisioning | Not found |
| Multi-factor authentication | Mentioned |
| Encryption at rest | Mentioned |
| Encryption in transit | Mentioned |
| Penetration testing | Mentioned |
| Bug bounty / disclosure program | Mentioned |
| Audit logs | Mentioned |
| Data residency | Mentioned United States, US |
| security.txt contact | https://www.zendesk.com/company/policies-and-guidelines/responsible-disclosure-policy/ |
| Trust / security center | zendesk.com/trust-center |
| Privacy policy | zendesk.com/company/agreements-and-terms/privacy-notice |
| Subprocessor list | support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy |
| Data processing agreement (DPA) | zendesk.com/company/data-processing-agreement |
| AI policy | zendesk.com/service/ai/ai-trust |
| Terms | zendesk.com/company/agreements-and-terms/terms-of-use |
| Status page | status.zendesk.com |
| Check | Points | Result |
|---|---|---|
| Security or trust page | 15 | Yes |
| Certifications listed | 20 | Yes |
| Privacy policy | 10 | Yes |
| Subprocessor list | 15 | Yes |
| DPA available | 10 | Yes |
| AI training policy stated | 15 | Yes |
| security.txt contact | 5 | Yes |
| Status page | 10 | Yes |
The score measures how much of a standard security review our reader could answer from Zendesk's public pages. It is not a rating of how secure Zendesk is, and a "No" can mean the document exists where our reader couldn't see it.
Get the same profile for any vendor in seconds, or let your AI agent do it with Stormap's free MCP server.
Apollo.io · Attio · Chili Piper · Clay · Close · Drift · Gorgias · Help Scout · HubSpot · Intercom · Kustomer · Outreach
Source: Zendesk's own public website (7 pages read on October 10, 2026). Stormap is not affiliated with Zendesk. Facts are what the vendor publishes about itself; certifications are claims, not verified audit reports. Something wrong or out of date? Pages are re-checked every two weeks.